Introducing Flick – our new eLearning platform

Following feedback from the 2022 Staff Survey, we are pleased to announce that we will be introducing a new online training provider from 1 September 2023.

Flick will be replacing Hays, as our online learning provider for all mandatory and non-mandatory training (such as Safeguarding and GDPR).

Why change from Hays?

We listened to feedback about our current system Hays, with many staff finding the excessive amounts of reading, little interaction and technical difficulties unnecessary obstacles to their learning.

Our contract with Hays was due for renewal in August 2023 so we used the opportunity to undertake a comprehensive procurement process with several providers that could provide a system that worked better for our organisational needs.

Overall, Flick demonstrated that they could deliver engaging, memorable training in a concise but enjoyable way.

  • A clear and easy-to-navigate system with easy-to-see allocated training that logically follows a training course through so you can easily see when modules are complete.
  • A single sign-on linked to your Microsoft account so you will just need to enter your Office 365 password the first time you access Flick and then you will be automatically signed in.
  • All courses include optional voice-over.
  • No large chunks of text to read, with short assessments that really help embed your learning.
  • A dedicated account manager for superusers helping them with access for new starters/leavers as well as running requested system reports with responses within one working day.
  • A chat box/help desk functionality allowing all users to contact them directly with any technical issues seven days a week, 8:30am to 9pm.